Support Center

We're here to help. Choose the best way to reach us or browse our frequently asked questions below.

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Email Support

Send us an email and we'll respond within 24 hours.

wegptcom@gmail.com

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Website

Visit our website for the latest updates and information.

www.id7.com

Frequently Asked Questions

What is BWChat?

BWChat is a lightweight, minimalist messaging application for iOS. It allows you to send text messages, share photos and videos, create group chats, and manage contacts — all with a clean, modern interface and zero third-party dependencies.

Which devices are supported?

BWChat is available for iOS devices running iOS 16.0 or later. This includes iPhone models compatible with iOS 16 and above.

Is BWChat free to use?

BWChat offers core messaging features completely free, including 1:1 chat, up to 3 group chats, and photo sharing. For users who want more, we offer BWChat Pro at $2.99/month, which includes unlimited group chats, video message sharing, extended media storage, priority message delivery, and priority customer support. You can upgrade or cancel anytime.

How do I create an account?

Download BWChat from the App Store, open the app, and follow the registration steps. You'll need to choose a username and password. You can then customize your profile with an avatar, nickname, and bio.

How do I add friends?

Go to the Contacts tab in BWChat, tap the "Add Friend" button, and search for a user by their username. Send them a friend request, and once they accept, you can start chatting.

Can I create group chats?

Yes! Navigate to the Groups tab, tap "Create Group", give your group a name, and add members from your friends list. You can manage group members and settings from the group detail page.

Is my data secure?

We take security seriously. BWChat uses JWT-based authentication, secure password hashing, and has zero third-party dependencies — meaning your data is not shared with any external analytics or advertising services. Read our Privacy Policy for full details.

How do I enable push notifications?

When you first open BWChat, you'll be prompted to allow notifications. If you missed this prompt, go to your iPhone's Settings > Notifications > BWChat and enable notifications there.

How do I delete my account?

To delete your account and all associated data, please email us at wegptcom@gmail.com with your username. We will process your request and confirm deletion within 48 hours.

How do I request a refund?

If you've purchased a premium feature and would like a refund, contact us at wegptcom@gmail.com within 7 days of purchase. Please include your account details and reason for the request. See our Refund Policy for full details.

I found a bug. How do I report it?

We appreciate bug reports! Please email wegptcom@gmail.com with a description of the issue, your device model, iOS version, and steps to reproduce the problem. Screenshots are helpful too.